Practice Management

Practice Manager - Gaynor Cole

Gaynor is responsible for the general day-to-day running of the practice. Her role is extremely broad, covering the overall general management of the practice. This includes practice development, human resource management, communication and training, health & safety and financial control to name just a few areas of responsibility! Her wealth of knowledge and experience enables her to support our clinicians in delivering first class healthcare. Gaynor is supported by a strong and efficient administrative team.

Deputy Practice Manager - Tracey Tinsley

Tracey assists Gaynor in the operational management of the practice. She is also responsible for Information Governance, holding the position of Caldicott Guardian alongside the Senior Partner. Additionally, Tracey is responsible for IT and complaints and also manages the Administration and Secretarial Teams.


Medical Secretaries

Our medical secretaries process the correspondence between the GPs and consultants, hospitals and other agencies. They may undertake the arrangement of urgent appointments and also organise all our electronic referrals, which offers our patients a more efficient, flexible service at a hospital of their choice.

Administration Team

There is a strong administrative team supporting the doctors at Spa. Each person has specific areas of responsibility, covering NHS and non NHS work, as well as assisting with our document processing system, where all correspondence from Consultants and outside agencies is scanned into patient medical records and made available to our GP’s electronically.


Reception Manager - Alison Robson

Alison is responsible for the smooth running of the reception team, from recruitment and training, through to day to day supervision and support. Alison is passionate about providing excellent patient care and works hard with the team to maintain a great experience for everyone who contacts the team.

Reception Team

Our receptionists go through extensive training when they join the practice. Not only can they assist you in making urgent and routine appointments to see a GP or nurse, they also answer numerous and varied questions and are happy to help and assist at all times. They are responsible for registering patients within the practice and for updating patient details, liaising with the GP’s over queries, organising home visits and liaising with our community nurses.

Please remember that if they ask you questions they are doing this under instruction from our GPs and they are bound by the same rules of confidentiality as our doctors and nurses.

Their main objective is to ensure that our patients feel supported, well cared for and listened to.

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