Our new telephone system is now up and running!  

You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue.  For repeat medication queries please ring 01225 703183 rather than the surgery.

You will be able to choose from the following options:

Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment

Option 2 – Home visit requests (before 10:30), appointments, general enquiries

Option 3 – Test results, this line will only be available after 4pm

Option 4 – Queries about hospital referrals

Thank you for your patience whilst we get to grips with the new system.

Repeat Prescriptions

We are very fortunate that Gompels Pharmacy handle all our requests for repeat prescriptions. Your requests can be made in person, by telephone or online (see below). 

Please allow two complete working days before collection and make allowances for weekends and public holidays. 

Requests in person

Please complete the request slip attached to your prescription and post this in the collection box located next to the Gompels Pharmacy.

If the Practice is closed, you can post your request slip through the letterbox situated on the left hand side of the building.

Requests by telephone

Please call the Pharmacy direct on 01225 703183.

Please note the Reception team are not authorised to take requests for medication over the telephone. 

Requests Online

To request your repeat medication online, you must be signed up for Online Services.

Access the online appointment system here

If you have not yet signed up for online access, click here for our registration form (or collect one from the surgery).  

Once your registration form has been completed, please bring this to the surgery together with ID. We need 1 piece of photographic ID, e.g your Driving Licence or Passport and 1 piece of proof of address, such as a utility bill.

Once your registration has been approved you will receive a username and password.

Your access enables you to request repeat prescriptions and also book or cancel appointments.  


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