Carers Information

Are you a carer?

If you look after someone you love or care about, you may not consider yourself a carer. It is something we often do without question, for friends or family members.

A carer is anyone who cares, unpaid, for a family member or friend who could not manage without their support. For example it could be supporting someone with a physical disability or long term health condition, by helping with chores, providing a listening ear or doing the grocery shopping.

3 in 5 of us will become a carer at some point in our lives and it can happen at any age. We look after:

• Adult carers – an adult caring for another adult such as a spouse, partner, friend or relative
• Parent carers – an adult who cares for an ill or disabled child
• Young adult carers (age 18- 25) and young carers (up to 17)- a child or young adult who is carrying out significant caring tasks, for example for a family member

Caring for someone can be positive and rewarding, but it can also be challenging, tiring and isolating. For this reason, at Spa Medical Centre we try and support our carers, in conjunction with the brilliant team at Carer Support Wiltshire.

Join our Carers Register

Sarah – Carer Lead and Tanya – Deputy Carer’s Lead are our Carer Leads here at the surgery. They are on hand to provide you with help and information and to assist you in registering with Carers Support.


Sarah and Tanya (right)

If you would like to join our register of carers, please call in to reception where you can pick up one of our registration forms. Alternatively click here to provide us with your details and we will then update your records.

If you need to access information on behalf of the person you care for, for example appointment details or blood test results, and they are over 16, we ask that the patient provides us with a letter outlining what they are happy to share, so we can note this on their records.

How do we help?

Healthchecks for carers

We believe strongly that carers should be supported with the demands they face and the impact being a carer can have on their own health. Twice a year the surgery runs a Carers Clinic in conjunction with Carers Support Wiltshire for our patients who are registered with us as carers.

These double length appointments provide you with a full health check and a chance to discuss any worries or difficulties you are encountering as a carer.

Free annual flu vaccination

You will be contacted each year and offered a flu vaccination. This may help you avoid ill health that could impact on your ability to care.

Carers coffee mornings

Our Patient Reference Group have set up a Carers Café which runs the third Thursday of each month, in conjunction with the Leg Ulcer Clinic at Spencer’s Sports and Social Club, Beanacre Road, Melksham.

This is a great opportunity for carers to meet up and chat, enjoy a cup of coffee and seek advice about any worries or concerns that they have.

Advice & support

Michelle and Sarah are a great source of information so if you have any questions, pop in and see them or call us on 01225 703236. They can also assist if you are struggling to access appointments because of your status as a carer.

We also have a dedicated notice board for our carers, where you can find useful information and contact details for Carers Support.

Carers Support Wiltshire

Carers Support Wiltshire is an independent charity established to provide support to carers living in Wiltshire. They aim to identify and help as many carers as possible and employ specialist Carer Support Workers who provide confidential information and advice about caring matters and one to one support. Their free services include complementary therapies, social activities for some 'me' time, befriending services, counselling, education and much more.

You can self refer to Carers Support Wiltshire, or we can pass your contact details to them when you register with the surgery as a carer.

For more information, check out their website or give them a call on 0800 181 4118.

They have a range of resources, including some new online support tools to help you in your role as a carer. Click here to find out more.

Carers Coffee Morning

To help our patients who care for others, our Patient Reference Group have set up a Carers Café which will run the third Thursday of each month, at the same time as the Leg Clinic.

This is a great opportunity for Carers to meet up and chat, enjoy a cup of coffee and seek advice about any worries or concerns that they have.


Spurgeons work with over 1,500 young carers across the UK, supporting them to overcome the challenges they face in a range of ways:

· Time out through groups, trips and activities
· Information, advice and practical help for the family
· Educational, training and homework support
· One-to-one tailored support
· Transition support
· Mentoring support

Click here to see their website.

Investors in Carers Award

Spa Medical Centre are thrilled to have received the Investors in Carers Platinum award in recognition of the work we do to support our patients who are carers.

The scheme, funded by Wiltshire Council and the Wiltshire Clinical Commissioning Group aims to raise awareness of carer’s issues in GP practice and provides a system of awards to recognise and celebrate those practices who go above and beyond for their unpaid carers.

Platinum award

We always welcome feedback about the service we offer and any ways in which we can improve. Please contact us if you have any suggestions.

Useful Links

Carers Support Wiltshire


Wiltshire Handbook for Carers

Carers Handbook

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