Our new telephone system is now up and running!  

You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue.  For repeat medication queries please ring 01225 703183 rather than the surgery.

You will be able to choose from the following options:

Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment

Option 2 – Home visit requests (before 10:30), appointments, general enquiries

Option 3 – Test results, this line will only be available after 4pm

Option 4 – Queries about hospital referrals

Thank you for your patience whilst we get to grips with the new system.

Practice Privacy Notice

This practice handles your medical records in-line with the new regulations on data protection and confidentiality. Our Practice Privacy Notice explains why we collect information about you and how that information may be used to deliver care to you and manage the local health and social care system.  

The notice reflects:

    •     What information we collect about you;

    •     How and why we use that information;

    •     How we retain your information and keep it secure;

    •     Who we share your information with and why we do this;

    •     Information about your rights in relation to consent to use your data, including the right to control who can see your data 

    •     Information about your right to access and receive copies of your data and the right to have any mistakes corrected.

A full copy of the Practice Privacy Notice is available by clicking on the link below or by request at Reception.

Spa Medical Centre Practice Privacy Notice

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