If your GP feels it is necessary to refer you to see a Consultant or other specialist, they will write to them detailing the history of your condition, any medication currently prescribed and the results of any tests or investigations conducted. A short summary of your medical history will also be attached.

The GP will prioritise your referral by noting whether your referral is routine or urgent. The referral is then processed by our medical secretaries.

Many of these referrals will be processed through the Referral Support Service (RSS) at Southgate House in Devizes. This is not a hospital or clinic and they will not be giving you your treatment. The service is there to make your booking experience a much easier and more personal one for you. The service can help you choose where and when you can have your treatment and book an appointment with you whilst you are on the telephone. If you have been referred via this service it will say so on the referral paperwork we send you.

If your referral isn’t being processed through the RSS, the specialist will determine how quickly you need to be seen and an appointment will be sent out to you from their team direct. If you have any queries relating to your hospital appointment, please contact the specialist’s secretary for more information.

Useful Numbers:

• Referral Support Service                                            01380 733955
• Royal United Hospital outpatient appointments            01225 821821
• Great Western Hospital outpatient appointments          01793 604080
• Physiotherapy                                                           01249 456510

If you need to cancel or rearrange your appointment, please contact the hospital or clinic directly to do so.

Transport to your appointment

Patients who have a non-emergency medical need and require help with transport to reach their hospital appointment can apply to the Non-Emergency Patient Transport Service provided by Arriva Transport Solutions Ltd. The service runs 24 hours, 7 days a week. 

Call the Patient Transport Advice Centre on 01278 727410 between 08:30 and 18:30, Monday to Friday (charged at the local standard rate).

The NHS staff there will ask you about your needs and if you qualify, will book your transport with Arriva on your behalf. If you don’t qualify, they may be able to suggest alternative means of transport for you to get you to your appointment.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website